Question 1

Can I Record Calls?

Accepted Answer

Call Recording is an essential part in outbound calling, primarily for maintaining compliance and QC. However, GoDial is a mobile based dialer. We use your phone to dial out calls. This has advantages, instant setup, no hardware, no VOIP charges. SIM based calling is cheaper than VOIP.

However, this comes at a cost. Since GoDial does not control the call, it cannot monitor, record or log it in any way.

Currently, Android and iOS platform have both stopped allowing call recordings natively.

There is however a way out. if your handset has the feature of recording GoDial can then pick up the recording from the phone and copy it on the master dashboard. You listen and download the recordings from there. It currently is in BETA state and hence free.

To know more you can give this a read -

We are hopeful GoDial will be able to record calls without depending on the handsets.

Android 11, shows promises of Call recording, We hope once that is out we can include this feature as well.

Feel free to talk to us to discuss, integration with Twilio, Knowlarity, Exotel, to facilitate Call Recording, Caller ID and many other features.

Question 2

How To Send Whatsapp Messages?

Accepted Answer

GoDial does not officially support or endorse whatsapp it in any way. However, you may choose to use certain features of GoDial, to make it work with Whatsapp or any similar tool.

How To Send Message After Call Without Saving Number?

Similar to sending sms or email after a call, click on the whats app icon to send a message without saving the number.

To learn about how to send a message after call click here

How To Send Whatsapp Messages instead of Calling using Open Link?

Step1> Login To Your Account

Step2> Go To Setting And Click On Message Template.

Step3> Clink On Link Message

Step4> Set Your Template By Using The Below Link

https://wa.me/91XXXXXXXXXX?text=I%27m%20interested%20in%20your%20car%20for%20sale

Step5> And Then Choose Phone Field From Drop Down And Click Add.

Then The Above Link Will Look Like

[https://wa.me/${phone}?text=I%27m%20interested%20in%20your%20car%20for%20sale](https://wa.me/%24%7Bphone%7D?text=I%27m%20interested

Question 3

How To Add/Import Your Contacts

Accepted Answer

GoDial let's you add contacts into lists, via importing a spreadsheet or by entering the contact details. Contacts are a part of a list, and lists are assigned to Agents.

Let's have a quick tour on it.

Adding A Contact

Step1> Login To Your Account

Step2> Click List And Contacts From The Menu

Step3> Click On Add Contacts

Step4> Fill In The Details (Example Name,Phone Number,Company Name etc ) And Click Save

Bulk Importing Contacts

Step1> Goto List And Contacts From the Menu

Step2> Click On Import Contacts

Step 3> Choose Your Excel Or CSV File containing information of contacts (Example:Name,Phone Number etc)

Step 4> List Settings

A> Choose the list where the contacts are to be imported

B. If you want to import multiple contacts into different lists at once, mention the name of the list on the file itself, and then choose My data has the name of the list. Then specify the column

Question 4

Why Do You Charge For Managers?

Accepted Answer

Godial charges on the basis of number of members added to the System, this includes Manager, Sub Manager and Agent.

Manager : Web Dashboard Access + Calling Access on Phone

Sub Manager : Web Dashboard Access + Calling Access on Phone

Agent : Calling Access on Phone

Since, we allow all members on the platform to access the mobile calling facility we charge for all members.

Question 5

How Do I Subscribe ?

Accepted Answer

GoDial allows 4 days of free trial and then charges on the basis of number of members.

Subscription in Godial is done via online payment using a supported card or paypal.

How To subscribe?

Step1> Login To Your Account

Step2> Go To Settings From Menu

Step3> Click On Subscription

Step3> Choose Number Of Members You Want To Subscription For

Note- Member denotes the total no of users on GoDial Platform, includes Manager, Sub Manager and Agent

Step4> Choose Monthly Or Yearly Plan And Click Pay

Add your card details, tax details and contact details on the payment popup. Once complete, GoDial will automatically be activated within 5 minutes.

And Thats All,You Are Done With Subscription 😀

Question 6

How To Add list

Accepted Answer

A List in Godial is a set of contacts, each list can be assigned to one or many members.

Adding List

Step1> Login to Your Contacts

Step2> Click On Lists and Contacts

Step3>Click On Add Lists

Step4>Give Name To Your list And Add Some Description If Required And Then click

Create And you Are Done 😀

See Your List's Contacts

In the Lists and Contacts page, swap between lists easily from the list dropdown.

Happy GoDialing 😀

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